TAG Towbars Warranty

Section 1 — General Warranty Terms

1.1 Australian Consumer Law

The terms in this document describe SWD's voluntary warranty only — the additional coverage SWD provides beyond your rights under the Australian Consumer Law. Your statutory rights under the Australian Consumer Law are not affected, limited, or replaced by anything in this document.

1.2 Definitions

• "SWD" means Specialised Wholesale Distribution ABN 35 611 990 142.
• "Voluntary warranty" means the additional warranty coverage described in this document, provided by SWD beyond the rights conferred by the Australian Consumer Law.
• "Suitably qualified installer" means a person who installs the product in accordance with the manufacturer's instructions, technical specifications, and recommendations, using the correct tools and methods as specified for that installation.
• "Original purchaser" means the person or entity that purchased the product directly from SWD.

1.3 Product Misuse, Modification or Installation

This voluntary warranty does not cover defects or damage caused by any of the following:

• Modification, alteration, or repair of the product by any party not authorised by SWD.
• Abnormal use, accident, neglect, abuse, accidental or incidental damage, incorrect application, or misuse.
• Improper, incorrect, or incomplete installation, fitment, or maintenance.
• Failure to use or maintain the product in accordance with SWD's instructions, manual, technical specifications, service guidelines, or recommendations.

1.4 Order and Ownership Limitations

• Change of mind and mistaken orders are not covered under this voluntary warranty. Change of mind returns are also not accepted for special orders or custom-ordered parts.

This voluntary warranty applies to the original purchaser from SWD. If you purchased this product from a business that sourced it from SWD, that business is SWD's direct customer and your voluntary warranty claim should be directed to them in the first instance. SWD handles voluntary warranty matters with the entity it sold to directly.

This does not affect your rights under the Australian Consumer Law. Your statutory rights apply regardless of where in the supply chain you purchased the product, and are not limited by anything in this voluntary warranty.

• The product had a defect which was specifically drawn to your attention before purchase, or which an examination at the point of purchase ought reasonably to have revealed.
• This voluntary warranty is not transferable. It applies to the original purchaser only.

1.5 Wear, Damage and Environmental Conditions

• Normal wear and tear is not considered a fault covered by this voluntary warranty.
• The product has been damaged by corrosion, chemicals, overloading, accidents, extreme conditions, or other external factors not attributable to a manufacturing defect.
• The issue arises from a cause independent of human control that occurred after the product left SWD's control.

1.6 Costs Not Covered

• Labour, installation, diagnostic, removal, transport, and return costs are not covered under this voluntary warranty. Any damage occurring during transit is the responsibility of the purchaser.
• You bear the cost of returning the product for assessment, including any transport costs.

1.7 Warranty Scope

• This voluntary warranty applies only to the SWD product sold and does not extend to vehicle damage or other consequential issues except to the extent required under the Australian Consumer Law.
• To the extent permitted by law, SWD's liability will not exceed the purchase price of the product. SWD will not be liable for any loss or damage which is consequential, indirect, or due to circumstances beyond SWD's reasonable control.
• This voluntary warranty applies only to products purchased within Australia.
• A repair or replacement during the warranty period will not renew or extend the original warranty period.
• To the extent permitted by law, SWD excludes all representations, warranties, or terms (whether express or implied) other than those expressly set out in this document.

1.8 Customer Obligations

You must use and maintain the product in accordance with all manufacturer instructions, technical specifications, service guidelines, and any other information supplied by SWD.

If you believe a product has a defect, you must not attempt to repair it yourself. Contact SWD promptly so that any necessary assessment or repair can be carried out. Attempting self-repair may result in damage not covered by this voluntary warranty.

You are also responsible for selecting the correct product for your application, including any environmental factors relevant to that application.

1.9 Claim Process and Remedies

• All warranty claims will be assessed by SWD.
• To lodge a warranty claim, contact SWD directly using the contact details at the end of this document. You must provide proof of purchase, a written description of the defect, and any photographic or video evidence requested by SWD.
• SWD may decline to accept any warranty claim that is not made in accordance with these warranty terms, or where the issue falls outside the scope of this voluntary warranty.
• Where SWD requests inspection, the product must be returned to an SWD warehouse. Photographic or video evidence may be accepted in lieu of return at SWD's discretion. Return costs are the customer's responsibility for voluntary warranty claims. If no defect is found, reasonable inspection costs may be charged.
• Where SWD requires further information during the assessment of a claim, the customer must respond to all requests within 14 days. Failure to respond within this period may result in the claim being closed.
• By submitting a warranty claim, you acknowledge and agree that SWD may share information relating to you and the product with relevant parties for the purpose of assessing and fulfilling the claim.
• SWD will respond to claims within a reasonable time.
• Where a product was sold as part of a kit or system, the complete product must be returned for warranty assessment. Consumable fitting components (gaskets, clamps, hardware) are not required to be returned. A claim cannot be made for a full kit based on the failure of one component without all kit components being returned.
• You must contact SWD immediately at the point of issue, before removing the product from the vehicle or undertaking any repair. Where SWD requires you to liaise with a manufacturer or supplier in accordance with their separate warranty terms, SWD will coordinate this with you.
• If a voluntary warranty claim is accepted, SWD will, at its option, repair the product, replace the product (or a component), or provide a refund up to the value of the originally purchased part.

1.10 Variation and Governing Law

• Only SWD may vary the terms of this voluntary warranty. No representative, reseller, or installer has authority to vary these terms.
• This voluntary warranty is governed by the laws of Queensland. Any disputes arising in connection with this warranty are subject to the non-exclusive jurisdiction of the courts of Queensland.

Section 2 — TAG Towbars

TAG towbars carry a limited lifetime structural warranty. For the purposes of this warranty, "lifetime" means the lifetime of the original purchaser's ownership of the vehicle the product was fitted to. If SWD accepts a valid claim, SWD may, at its option, repair the product, replace the product, or provide a refund or credit up to the value of the originally purchased part.

2.1 What is covered

• Manufacturing or material defects in the structural components of the towbar for the lifetime of the original purchaser's ownership of the vehicle to which it was fitted.
• Products that have been installed by a suitably qualified installer using the correct tools, methods, and torque specifications as detailed in the manufacturer's instructions.
• Products used on the vehicle for which they were specified and within the rated capacities marked on the product and set out in the manufacturer's instructions.
• Products used in accordance with safe and responsible towing practices, within the product's stated safety bounds, and under normal operating conditions.

2.2 What is not covered

In addition to the general exclusions set out in Section 1, the following exclusions apply to TAG towbars:

• Improper installation, including torque not set to specification, incorrect mounting hardware, or incorrect part selection for the vehicle.
• Installation of an incorrect part for the vehicle.
• Labour, transport, or incidental costs associated with assessment, repair, or replacement.
• Non-structural components, surface finishes, coatings, paint, or cosmetic damage.
• Normal wear and tear, including ball wear, surface marks from coupling contact, paint chipping from stone strike, and oxidation or fading of finishes over time. This warranty covers structural failure of the towbar only.
• Overloading beyond the product's rated capacities.

2.3 Making a TAG warranty claim

To make a warranty claim, contact TAG Towbars or SWD using the contact details at the end of this document. Claims must be lodged within the warranty period and must include:

• Proof of purchase.
• A written description of the alleged defect, including dates noticed.
• Photographic or video evidence if requested.
• The product itself, if SWD requests it for assessment.

You bear the cost of returning the product, including any transport costs to have your product assessed or repaired. The general claim process and customer response obligations set out in Section 1.9 apply to TAG warranty claims.

Section 3 — Wiring Harnesses

3.1 Coverage

If the wiring harness is faulty due to a manufacturing or material defect within the 1-year voluntary warranty period, SWD will repair, replace, or refund the product.

This warranty applies where the product has been used in accordance with safe and responsible practices, within the product's stated safety bounds, and under normal operating conditions. Use outside the product's stated safety limits, overloading, or use under abnormal conditions will fall outside the scope of this voluntary warranty.

For failures that do not amount to a major failure under the Australian Consumer Law, SWD is entitled to remedy the failure within a reasonable time. This may include repair of the product, replacement of the product or a component, or a refund, as appropriate in the circumstances.

3.2 Conditions and Exclusions

Voluntary warranty applies only if the harness was purchased from SWD, correctly installed, used as instructed, and not modified.

Photographic evidence of the harness or brake controller fitted to the vehicle is required before removal. Claims for products that have been removed prior to documentation may be declined.

In addition to the general exclusions set out in Section 1, this warranty does not cover:

• Incorrect installation, wiring errors, or modifications.
• Vehicle faults, overloading, or aftermarket alterations.
• Normal wear, cosmetic damage, labour, or incidental costs.
• Misuse, water ingress, corrosion, or physical damage.
• Use in conjunction with a Bluetooth brake controller that has no dedicated power source and draws power from the brake and taillight circuit.

Section 4 — Agency Towing Brands

4.1 Brink

Brink towbars carry a 24-month structural warranty from the date of purchase. If SWD accepts a valid claim, SWD may, at its option, repair the product, replace the product, or provide a refund or credit up to the value of the originally purchased part.

What is covered

• Manufacturing or material defects in the structural components of the towbar for 24 months from the date of purchase.
• Products that have been installed by a suitably qualified installer using the correct tools, methods, and torque specifications as detailed in the manufacturer's instructions.
• Products used on the vehicle for which they were specified and within the rated capacities marked on the product and set out in the manufacturer's instructions.
• Products used in accordance with safe and responsible towing practices, within the product's stated safety bounds, and under normal operating conditions.

What is not covered

In addition to the general exclusions set out in Section 1, the following exclusions apply to Brink towbars:

• Improper installation, including torque not set to specification, incorrect mounting hardware, or incorrect part selection for the vehicle.
• Installation of an incorrect part for the vehicle.
• Labour, transport, or incidental costs associated with assessment, repair, or replacement.
• Non-structural components, surface finishes, coatings, paint, or cosmetic damage.
• Normal wear and tear, including ball wear, surface marks from coupling contact, paint chipping from stone strike, and oxidation or fading of finishes over time. This warranty covers structural failure of the towbar only.
• Overloading beyond the product's rated capacities.

Making a Brink warranty claim

To make a warranty claim, contact SWD using the contact details at the end of this document. Claims must be lodged within the warranty period and must include:

• Proof of purchase.
• A written description of the alleged defect, including dates noticed.
• Photographic or video evidence if requested.
• The product itself, if SWD requests it for assessment.

You bear the cost of returning the product, including any transport costs to have your product assessed or repaired. The general claim process and customer response obligations set out in Section 1.9 apply to Brink warranty claims.

4.2 CURT Products

SWD's voluntary warranty for CURT products covers the Rebellion and Rockerball product lines only. Coverage is structural, in the same way as a towbar warranty. Finishes and coatings are not covered under this voluntary warranty. Other CURT products are not covered by this voluntary warranty, but your rights under the Australian Consumer Law continue to apply.

This voluntary warranty applies where the product has been used within its rated capacities, in accordance with safe and responsible towing practices, within the product's stated safety bounds, and under normal operating conditions. Overloading or use outside the product's stated safety limits will fall outside the scope of this voluntary warranty.

To make a CURT warranty claim for a Rebellion or Rockerball product, contact SWD directly using the contact details at the end of this document. Proof of purchase is required for all claims. SWD has no liability for any incidental or consequential damages.

4.3 Erich Jaeger Wiring

Erich Jaeger wiring products carry a 1-year warranty from the date of sale against defects in goods, provided written notification is received in accordance with the prescribed claim method.

This warranty applies where the product has been used in accordance with safe and responsible practices, within the product's stated safety bounds, and under normal operating conditions. Use outside the product's stated safety limits or under abnormal conditions will fall outside the scope of this voluntary warranty.

No voluntary warranty claim will be accepted if any attempt to repair the defective goods has been made by a party not authorised by Erich Jaeger, or if the goods have been modified, incorrectly stored, maintained, installed, or used. Where Erich Jaeger elects to repair or replace defective goods, the buyer is responsible for shipping costs to the nominated repair location.

For all Erich Jaeger warranty enquiries, contact SWD using the contact details at the end of this document.